Skip Navigation

This Article
Right arrow Full Text Freely available
Right arrow FREE Full Text (PDF) Freely available
Right arrow E-letters: Submit a response
Right arrow Alert me when this article is cited
Right arrow Alert me when E-letters are posted
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in ISI Web of Science
Right arrow Similar articles in PubMed
Right arrow Alert me to new issues of the journal
Right arrow Add to My Personal Archive
Right arrow Download to citation manager
Right arrow Search for citing articles in:
ISI Web of Science (3)
Right arrowRequest Permissions
Google Scholar
Right arrow Articles by Gené-Badia, J.
Right arrow Articles by Moliner-Molins, C.
Right arrow Search for Related Content
PubMed
Right arrow PubMed Citation
Right arrow Articles by Gené-Badia, J.
Right arrow Articles by Moliner-Molins, C.
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us  
What's this?

Family Practice Vol. 18, No. 4, 407-409
© Oxford University Press 2001

The EFQM excellence model is useful for primary health care teams

Joan Gené-Badia, Gloria Jodar-Solà, E Peguero-Rodríguez, Joan Carles Contel-Segura and Cristina Moliner-Molins

Divisió d'Atenció Primària, Institut Català de la Salut, C/Gran Via de les Corts, Catalanes, 587, 08007 Barcelona, Spain.

Background. Primary care teams are facing an increased need to develop quality programmes at local level. GPs must lead this process and promote a positive organizational culture if they want to achieve and maintain a continuous improvement of the service.

Objective. The aim of the present study was to test the applicability and reliability of the European Foundation for Quality Management (EFQM) excellence model self-assessment questionnaire in a primary health care organization.

Method. A cross-sectional study was carried out of the EFQM questionnaire to compare the scores achieved by a primary health care team in Spain caring for 42 000 inhabitants using internal self-assessment with the scores achieved by professional management auditors through an external audit.

Results. The scores of each criterion achieved by self-evaluation are similar to or lower than those assessed by the external evaluation. There is agreement in the areas suitable for improvement.

Conclusions. The experience proves the applicability of the EFQM excellence model for primary health care teams and its reliability, at least when the team undergoing self-assessment know they are going to be re-evaluated. There is high concordance in the identification of areas for improvement.

Keywords. European Foundation for Quality Management, management quality, primary care.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us    What's this?


This article has been cited by other articles:


Home page
 Int J Qual Health CareHome page
M. Minkman, K. Ahaus, and R. Huijsman
Performance improvement based on integrated quality management models: what evidence do we have? A systematic literature review
Int. J. Qual. Health Care, April 1, 2007; 19(2): 90 - 104.
[Abstract] [Full Text] [PDF]

Home page
 Int J Qual Health CareHome page
E. Sanchez, J. Letona, R. Gonzalez, M. Garcia, J. Darpon, and J. I. Garay
A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health Service
Int. J. Qual. Health Care, February 1, 2006; 18(1): 58 - 65.
[Abstract] [Full Text] [PDF]


Disclaimer: Please note that abstracts for content published before 1996 were created through digital scanning and may therefore not exactly replicate the text of the original print issues. All efforts have been made to ensure accuracy, but the Publisher will not be held responsible for any remaining inaccuracies. If you require any further clarification, please contact our Customer Services Department.