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Family Practice Vol. 21, No. 2, 140-142
Family Practice Vol. 21, No. 2 © Oxford University Press 2004, all rights reserved.

Article

Alternative forms of consulting: survey of patients and GPs about their consultations

Richard D Neal, Shane W Pascoea and Victoria L Allgarb

Department of General Practice, University of Wales College of Medicine, Wrexham Technology Park, Wrexham LL13 7YP, a Meanwood Group Practice, 548 Meanwood Road, Leeds LS6 4JN and b Centre for Research in Primary Care, University of Leeds, 71–75 Clarendon Road, Leeds LS2 9PL, UK

E mail: nealrd@cf.ac.uk

Received 7 August 2003; Revised 15 October 2003; Accepted 3 November 2003.

Neal RD, Pascoe SW and Allgar VL. Alternative forms of consulting: survey of patients and GPs about their consultations. Family Practice 2004; 21: 140–142.

The first 10% of the full text of this article appears below.


   Introduction
 
Telephone consulting is used mainly in primary care for out-of-hours work and for triage. There is potential for greater use of telephone consulting as an alternative to face to face consultations,1 in order to manage demand for same-day appointments, and for consultations in which new problems are presented. Despite the relative lack of evidence on which to base practice and policy,2 telephone use is promoted as part of the National Primary Care Development Team's initiatives on access.3 In one study, patients reported that 11.4% of face to face consultations could have been . . . [Full Text of this Article]


   Methods
 

   Results
 

   Discussion
 

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