Family Practice, Vol 15, 301-307, Copyright © 1998 by World Organization of Family Doctors
A Edwards, E Matthews, R Pill and M Bloor
OBJECTIVE: We aimed to gauge responses of primary care professionals to
standardization of the 'language of risk' and risk communication tools.
METHODS: We carried out a qualitative study using six semi-structured focus
group discussions. The subjects were 36 primary care professionals from
general practice, practice nurse, district nurse, community psychiatric
nurse and health visitor disciplines. RESULTS: Between professionals, the
standardization of the language of risk was felt to have potential benefit
in making professionals consistent in their appreciation of risks and
communication with each other. Between professionals and patients,
standardized language was thought inappropriate or insufficient because of
contextual variation in communication and interpretation of risk
information by patients. The use of more-detailed comparisons of risks was
felt to be a potentially effective development of risk communication in
practice. CONCLUSIONS: A standard language of risk communication was
perceived as being potentially helpful for communication between
professionals, but many respondents were sceptical about its usefulness in
communication with patients.
ORIGINAL CLINICAL RESEARCH
Communication about risk: the responses of primary care professionals to standardizing the 'language of risk' and communication tools
Department of General Practice, University of Wales College of Medicine, Llanedeyrn Health Centre, Cardiff, UK.
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