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Family Practice Vol. 18, No. 6, 638-643
© Oxford University Press 2001

Original Paper

The purpose of the general practice consultation from the patient's perspective—theoretical aspects

Hanne Thorsena, Klaus Witta, Hanne Hollnagela and Kirsti Malteruda,b

a Department of General Practice, Institute of Public Health, University of Copenhagen, and Central Research Unit of General Practice, Copenhagen, Denmark and
b Division for General Practice, Department of Public Health and Primary Health Care, University of Bergen, Norway.

Hanne Thorsen, Department of General Practice, Institute of Public Health, University of Copenhagen, Panum Institute, Blegdamsvej 3, DK-2200 Copenhagen N, Denmark.

Background. Medical practice and research are paying increasing attention to what patients want, as reflected by the growth of routine surveys of patients' satisfaction and more formal studies of patients' views of medical care. However, the field lacks conceptual clarity.

Objectives. The aim of this study was to propose a theoretical clarification of the concept of the patients' purpose of a consultation by presenting a patient-centred definition, applicable for clinical work and research in general practice.

Methods. An extensive literature review was conducted to explore presumptions and definitions reported by previous studies. Most authors failed to define or distinguish the concept under investigation. We took these shortcomings as our starting point, added some significant dimensions drawn from a few selected authors who had discussed relevant perspectives in their work and arrived at a proposed working definition of the ‘purpose' concept.

Results. The proposed definition allows for multiple purposes for the consultation. We incorporate what the patient hopes to gain from the consultation, as opposed to their ‘expectations of the most likely outcome'. Our working definition aims to identify patients' a priori wishes and hopes for a specific process and outcome, while acknowledging that these may not be voiced and may be modified by the patient during the consultation. General characteristics of the doctor, such as being considerate or professionally skilful, are not included.

Keywords. Consultation purposes, general practice, patients' expectations, patients' satisfaction, patient-centredness.


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