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Family Practice Advance Access published online on April 6, 2005

Family Practice, doi:10.1093/fampra/cmi023
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© The Author (2005). Published by Oxford University Press. All rights reserved.
Received October 28, 2004
Revised December 30, 2004

Article

General practice as a complex system: a novel analysis of consultation data

Tom Love 1* and Chris Burton 2

1 Department of General Practice, Wellington School of Medicine, University of Otago, PO Box 7343, Wellington, New Zealand; Health Informatics Centre, University of Dundee, Dundee DD2 4AD, UK
2 Community Health Sciences--General Practice, University of Edinburgh, 20 West Richmond Street, Edinburgh EH8 9DX, UK

* To whom correspondence should be addressed.
Tom Love, E-mail: t.love{at}chs.dundee.ac.uk


   Abstract

Background. Complex systems have specific properties of robustness and self organization which arise from interacting components within the overall system and which govern the system's behaviour. These are typically associated with a power law distribution of event sizes. Commentators have suggested that health systems are complex, but there has been limited quantitative investigation of this issue.

Objectives. To test the hypothesis that consultation patterns in primary care follow a power law distribution typical of a complex system.

Methods. Analysis of 142 050 episodes of non-pathological back pain in routinely collected New Zealand national data. Calculation of the distribution of the duration and number of GP consultations for each illness episode. Secondary analysis of a published UK dataset of consultation rates for 44 000 patients in four general practices.

Results. Number of consultations per episode of back pain demonstrated excellent fit with a power law in the full dataset (r2 = 0.96) and all but one subgroups (r2 = 0.90-0.99). The number of consultations per patient from four UK practices was suggestive of a power law distribution (r2 = 0.88-0.93).

Conclusions. Consultation patterns in general practice show measurable properties of a complex system. The consistency of the distribution across different population groups suggests that attempts to manage consultation patterns should focus on the whole system of patients, rather than upon individuals or subgroups of the patient population.

Keywords: Behavioural sciences; complex systems; consultations; health service management; primary health care.
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